All booking requests must be made through a Sumatran Surfariis sales representative or via Mentawai Accomodation. Please contact us here.
Bookings are confirmed when a deposit is paid and you receive your receipt and welcome pack.
When a deposit is received your trip will become booked, until this point we will hold your trip for as long as possible keeping in mind during the busy periods we receive many inquiries.
All Sumatran Surfariis boats have a minimum and maximum number of guests.
As these numbers may not always be attainable for your group, SS reserves the right to offer out empty spots through our various channels.
We will always attempt to fill empty spots with guests of similar age, compatible nationalities, skill levels and desires for waves, personality types, etc..
If your numbers are short of the number required for an exclusive booking, the existing members have the option of paying extra per person to make up for the empty spots.
DEPOSIT & PAYMENTS
A non-refundable 20% deposit of the full price of the trip cost is required to confirm your booking.
In the event that you cancel your booking we will endeavor to find a replacement booking in which case you will be refunded your deposit less any transfer fees or other expenses.
However, there is never any guarantee in advance we can find a suitable replacement, so please take necessary precautions to protect yourself (see travel insurance for more information).
In the event that a trip must be moved or cancelled due to Sumatran Surfariis operational reasons and a suitable alternative cannot be arranged, the deposit and final payment if applicable will be refunded in its total amount.
The balance of your trip must be paid 60 days before your departure date.
Within 60 days of the departure date, 100% of payments are non refundable.
If a guest is part of a larger party, which has held a boat trip exclusively and cancels his/her trip within 60 days of departure date without paying his/her final balance, the remaining guests of the exclusive party are responsible for paying the remaining balance of the canceled guest.
Travel Insurance is mandatory and all information including, provider, policy number and insurance provider emergency contact number must be submitted to your Sumatran Surfariis representative prior to travel.
Guests who do not have travel insurance will be denied entry on board Sumatran Surfariis owned and managed boats.
All travel Insurance must provide medical evacuation.
Please ensure you have read and understood your policy. Some credit card companies offer complimentary travel insurance; please ensure that medical evacuation is included.
We strongly suggest that you purchase travel insurance for your trip on the date that you pay your deposit/travel tickets.
This will cover you for unexpected and unforeseen circumstances that may require you to cancel your trip including flights, non-refundable deposits and payments.
Please ensure insurance provider includes cancellation costs.
TO BOOK TRAVEL INSURANCE PLEASE CLICK HERE
Please ensure you read the Terms & Conditions outlined by World Nomads, we strongly suggest you use the “EXPLORER” Policy when booking.
Sumatran Surfariis reserves the right to cancel or change any trip without notice, and deposits paid in these cases will be refunded. Sumatran Surfariis reserves the right to refuse passengers on any trip.
Sumatran Surfariis is not responsible for airline board fees or baggage policies. Additionally, Sumatran Surfariis does not accept any responsibility for late arrival or non-arrival of surfboards/surfboard bags or any other luggage.
In very rare cases if boards/bags DO arrive late, Sumatran Surfariis can almost always arrange to have the items motored out to the boat.
However, the guests will pay any costs incurred in the transportation of your boards/bags.
While Sumatran Surfariis does everything possible to make every trip safe and enjoyable, accidents can occur. Sumatran Surfariis accepts no liability for any injuries, damage to equipment, or other loss, which may occur during the surf charter.
The Indian Ocean is one of the most consistent wave machines on the planet, but even the Mentawais and Northern Sumatra can be off their game from time to time. Sumatran Surfariis guides are EXPERTS in maximizing the best possible conditions, but there are occasionally times where Mother Nature simply won’t cooperate.
There are no refunds or partial refunds given for early departures from a designated charter, poor surf, or inclement weather.
In addition, there are no refunds given for reasons pertaining to unstable global, national, or local political situation.